In response to its increase in customer acquisition and retention, V-Rooms Virtual Data Rooms increases customer service staff by 25%.
Thursday, March 15, 2012
(PRWEB) February 29, 2012 — V-Rooms Virtual Data Rooms announced today that it is growing its Customer Service department by 25% in the first quarter of 2012. After a year of rapid growth, V-Rooms is expanding its Customer Service operations and defining its corporate identity around customer care.
â”At a time when many of our competitors are trying to cut costs by delivering the least amount of human connection, we are expanding our customer service staff,” said Dan Bradbary, CEO of V-Rooms. “We want to let our current and potential customers know that, unlike some of our competitors, we will not start charging for services that used to be free or cutting back on the number of hours we dedicate to helping our clients best utilize our virtual data rooms, board portals, and information exchange platforms. We believe that a company is only as healthy as its customer service.”
If the lifeblood of an organization is its customer service, then V-Rooms Virtual Data Rooms is already very healthy having recently achieved an A+ rating on their Net Promoter Score Survey. The Net Promoter Score methodology, developed by Fred Reichheld who authored “The Ultimate Question,” measures how likely a customer is to either repurchase from you or refer your company to a colleague or friend, and an A+ rating is considered world class. For Software-as-a-Service providers, the Net Promoter Score is especially important.
“Unlike a lot of the other providers in the virtual data room space, our customers have the option to pay on a month-to-month basis,” said Karen Perkins, President of V-Rooms. “Because we treat our customers well, they stick around, so offering a month-to-month solution isn’t something that creates a lot of churn for us. We give our customers the freedom to leave, they just don’t want to.”
V-Rooms also sees the Customer Service expansion as an infrastructure foundation to continue creating new products and to reach new markets â one of their major themes in 2012.
“We see many more uses for our product than simply the merger and acquisition due diligence process,” said Dan Bradbary. “The expansion of our Operations staff illustrates a commitment to continue providing exceptional customer service, even as we branch out to other uses for our secure, affordable information exchange portals.”
V-Rooms provides a cloud-based, customizable virtual data room (VDR) solution that is designed to streamline document management, collaboration, exchange and archiving for financial, legal and corporate professionals. The V-Rooms Software-As-A-Service (SAAS) secure document portal facilitates the secure exchange of sensitive information providing compliant and auditable transactions. V-Rooms enables the acceleration of complex, information-intensive processes while reducing the time and expenses associated with data distribution, courier, printing and travel. Additional information can be found at http://www.V-Rooms.com.